Answers every call. Processes the order. Runs the card. Pushes to your POS — before the caller hangs up.
The line cook is on the line. The server is at table 12. The owner's on the floor. The phone rings — three times, four — then voicemail. You'll never know who called.
The customer hears a robot, hangs up, and orders from the place that picked up. No record. No callback. No revenue.
Even your best staffer can't take an order, work the line, and answer the phone at the same time. Something always loses.
“Press 1 for hours…” Customers hate it. Old-school IVRs don't take orders, take payment, or answer questions.
Drag the sliders. Be honest with yourself.
Pickup, full conversation, payment, POS push, SMS receipt — all before the caller hangs up. No callback, no voicemail tag, no second human required.
Most “AI receptionists” were built for medical offices or enterprise call centers — then retrofitted for restaurants. R.ai was built behind the line.
Hardcoded, non-negotiable rule: the moment a caller mentions any allergy or sensitivity, R.ai transfers to your back line. No allergen lookup. No safety advice. No liability you can't insure.
English in base. Spanish, French, Hebrew, and Yiddish available as $25/mo add-ons. R.ai switches to the caller's language the moment they speak.
Phone-number-keyed customer database. Returning callers are greeted by name with last-order recall. The kind of regular-customer warmth your staff would deliver if they weren't already on the floor.
Flip an item to out-of-stock in the dashboard and R.ai stops offering it on the next call within a minute. Pause R.ai when the kitchen's slammed. Resume it when you're back. The restaurant runs R.ai, not the other way around.
Square, Toast, and Clover adapters live. Niche and custom POS systems plug in via our adapter pattern — typically a few days to a few weeks, depending on the POS.
Live calls, recordings, revenue recovered, payment failure rate, language mix, hourly heatmap. From Day 1, even on the trial. Every dollar R.ai recovers shows up as a line item. Print it, hand it to your accountant, done.
Every call becomes a row. Every order becomes a number. Every dollar R.ai recovers is yours to verify. No analytics setup, no manual logging — your numbers, your dashboard, your decisions.
Start with a 14-day pilot at 50% off. R.ai answers every call the moment it rings — or steps in only after 4 rings when your team can't pick up. Your choice, set in seconds. After day 14, it's $1,750/month, or you walk away — we'll port your number back the same day.
Take orders through your restaurant's WhatsApp business number. Same R.ai brain — no new POS, no extra setup. Additional $100/mo.
Talk to us about WhatsAppR.ai auto-detects the language on the first word. English is included in the base plan. Spanish, French, Hebrew, and Yiddish are available — Additional $25/mo each.
Talk to us about languagesStudio-grade voice. The default R.ai voice is warm and conversational. You can swap to a different voice — male, female, accent, regional — or even commission a custom voice trained for your brand. We play samples on your discovery call so you hear what your customers will hear before you commit.
Most don't. R.ai speaks naturally, handles interruptions, and converses fluidly. Every call opens with a recording disclosure (legal requirement) — that's the only tell. If a caller specifically asks “are you a person?” R.ai answers honestly.
R.ai transfers live to your back line for allergies, catering, payment disputes, or anything it can't answer. The customer never hangs up and calls back. You decide which scenarios trigger a transfer.
Recording auto-pauses before payment and resumes after — no card data is ever stored in audio. Customer card payments process through Stripe, our PCI-DSS-compliant payment processor, so R.ai never stores card numbers, CVV, or expiration dates — Stripe tokenizes them. Authorization holds for 10 minutes for clean cancels.
Square, Toast, and Clover integrations are live. If your POS isn't on the list, our adapter pattern lets us add it — typically a few days to a few weeks, depending on the system. Talk to us about your specific POS.
Three to ten days. The R.ai team handles everything: menu intake, business hours, POS connection, voice selection, and number porting. You don't configure anything — we build it with you on one screenshare or one in-person visit.
We email you 7, 3, and 1 days before your pilot ends. If you continue, billing begins at $1,750/month and R.ai answers on the first ring instead of after four. If you don't, your number is returned and we part friends — no penalty, no clawback.
Every call has a full transcript and recording. R.ai's confirmation step — reading back the entire order before charging — catches almost all mis-hears before the card runs. If one slips through, you can refund the customer in two clicks from the dashboard. The trial is the right time to find your edge cases.
Yes. One tap in the dashboard tells callers you're backed up and offers them a 15/30/45/60-minute callback — or to place the order in queue. Auto-resumes when the timer expires.
Book a 15-min Google Meet with our expert to learn more, hear R.ai handle real calls live for other restaurants, or talk through how it'd work for your specific menu, POS, and rush. Or just text or call us — fastest way to a real answer.