Rai is the AI that runs your restaurant phone — pickup, full conversation, payment, receipt — so your team can stay on the floor and you can stop losing orders to voicemail.
The line cook is on the line. The server is at table 12. The owner's on the floor. The phone rings — three times, four — then voicemail. You'll never know who called.
The customer hears a robot, hangs up, and orders from the place that picked up. No record. No callback. No revenue.
Even your best staffer can't take an order, work the line, and answer the phone at the same time. Something always loses.
“Press 1 for hours…” Customers hate it. Old-school IVRs don't take orders, take payment, or answer questions.
Drag the sliders. Be honest with yourself.
Pickup, full conversation, payment, POS push, SMS receipt — all before the caller hangs up. No callback, no voicemail tag, no second human required.
Most “AI receptionists” were built for medical offices or enterprise call centers — then retrofitted for restaurants. Rai was built for restaurants from line one.
Hardcoded, non-negotiable rule: the moment a caller mentions any allergy or sensitivity, Rai transfers to your back line. No allergen lookup. No safety advice. No liability you can't insure.
English in base. Spanish and French add-ons available. Hebrew & Yiddish on the roadmap. Rai switches to the caller's language the moment they speak.
Phone-number-keyed customer database. Returning callers are greeted by name with last-order recall. The kind of regular-customer warmth your staff would deliver if they weren't already on the floor.
Flip an item to out-of-stock in the dashboard and Rai stops offering it on the next call within a minute. Pause Rai when the kitchen's slammed. Resume it when you're back. The restaurant runs Rai, not the other way around.
Catalyst shipping with our first pilot. Square and Toast adapters live. Clover on deck. Pluggable adapter architecture — every future POS plugs in once, the core never changes.
Live calls, recordings, revenue recovered, payment failure rate, language mix, hourly heatmap. From Day 1, even on the trial. The editorial-grade dashboard your CPA will respect.
Every call becomes a row. Every order becomes a number. Every dollar Rai recovers is yours to verify. No analytics setup, no manual logging — your numbers, your dashboard, your decisions.
Start with a 30-day free trial. Rai only answers when your team can't pick up. After 30 days it's $1,750/month, or you walk away — we'll port your number back the same day.
Studio-grade voice tech (Cartesia + Vapi). The default Rai voice is warm and conversational. You can swap to a different voice — male, female, accent, regional — or even commission a custom voice trained for your brand. We play samples on your discovery call so you hear what your customers will hear before you commit.
Most don't. Rai speaks naturally, handles interruptions, and converses fluidly. Every call opens with a recording disclosure (legal requirement) — that's the only tell. If a caller specifically asks “are you a person?” Rai answers honestly.
Rai transfers live to your back-line for allergies, catering, payment disputes, or anything it can't answer. The customer never hangs up and calls back. You decide which scenarios trigger a transfer.
Recording auto-pauses before payment and resumes after — no card data is ever stored in audio. Payment processes through your POS's own processor (Catalyst, Square, Toast, Clover), so Rai never touches your card processing. Authorization holds for 10 minutes for clean cancels.
Catalyst, Square, Toast, and Clover integrations all live or shipping. If your POS isn't on the list, our adapter architecture lets us add one — usually within 2-4 weeks. Talk to us about your specific POS.
Three to ten days. The Rai team handles everything: menu intake, business hours, POS connection, voice selection, and number porting. You don't configure anything — we build it with you on one screenshare or one in-person visit.
Our team contacts you on day 28 to confirm. If you continue, billing begins at $1,750/month and Rai answers on the first ring instead of after four. If you don't, your number is returned and we part friends — no penalty, no clawback.
Every call has a full transcript and recording. Rai's confirmation step — reading back the entire order before charging — catches almost all mishears before the card runs. If one slips through, you can refund the customer in two clicks from the dashboard. The trial is the right time to find your edge cases.
Yes. One tap in the dashboard tells callers you're backed up and offers them a 15/30/45/60-minute callback — or to place the order in queue. Auto-resumes when the timer expires.
Thirty days free. No card. No contracts. We onboard you personally.