Answers every call. Processes the order. Runs the card. Sends it straight to your kitchen — before the caller hangs up.
The line cook is on the line. The server is at table 12. The owner's on the floor. The phone rings — three times, four — then voicemail. You'll never know who called.
The customer hears a robot, hangs up, and orders from the place that picked up. No record. No callback. No revenue.
Even your best staffer can't take an order, work the line, and answer the phone at the same time. Something always loses.
“Press 1 for hours…” Customers hate it. Old-school IVRs don't take orders, take payment, or answer questions.
Drag the sliders. Be honest with yourself.
Pickup, full conversation, payment, kitchen ticket, SMS receipt — all before the caller hangs up. No callback, no voicemail tag, no second human required.
Most “AI receptionists” were built for medical offices or enterprise call centers — then retrofitted for restaurants. R.ai was built behind the line.
Hardcoded, non-negotiable rule: the moment a caller mentions any allergy or sensitivity, R.ai transfers to your back line. No allergen lookup. No safety advice. No liability you can't insure.
English in base. Add Spanish and R.ai picks the caller's language on their first word — no menu, no "press 2." Hebrew runs as your line's set language, greeting to upsell — and R.ai understands Yiddish, answering in clear Hebrew. Each add-on is $25/mo.
Phone-number-keyed customer database. Returning callers are greeted by name with last-order recall. The kind of regular-customer warmth your staff would deliver if they weren't already on the floor.
Flip an item to out-of-stock in the dashboard and R.ai stops offering it on the next call within a minute. Pause R.ai when the kitchen's slammed. Resume it when you're back. The restaurant runs R.ai, not the other way around.
Toast, Square, and Clover integrations are built and get connected during onboarding — orders push straight to the kitchen. Running something else, or no POS at all? Orders land on your dashboard and email you instantly — nothing slips.
Live calls, recordings, revenue recovered, payment failure rate, language mix, hourly heatmap. From Day 1, even on the trial. Every dollar R.ai recovers shows up as a line item. Print it, hand it to your accountant, done.
Every call becomes a row. Every order becomes a number. Every dollar R.ai recovers is yours to verify. No analytics setup, no manual logging — your numbers, your dashboard, your decisions.
Illustrative example — not a real restaurant. Sample data shown.
Start with a 14-day pilot at 50% off. R.ai answers every call the moment it rings — or steps in only after 4 rings (optional) when your team can't pick up. Your choice, set in seconds. After day 14, it's $1,750/month, or you walk away — switch the forwarding off at your carrier and your calls ring your line again the same minute. Your number stays yours the whole time.
Take orders through your restaurant's WhatsApp business number. Same R.ai brain — no new POS, no extra setup. Additional $100/mo. Launching once Meta approves your business number; SMS is available today.
Talk to us about WhatsAppEnglish is included in the base plan. Add Spanish or Hebrew for an additional $25/mo each. Yiddish comprehension is included with Hebrew — R.ai understands the caller and answers in clear Hebrew.
Talk to us about languagesStudio-grade voice. The default R.ai voice is warm and conversational. You can swap to a different voice — male, female, accent, regional — or even commission a custom voice trained for your brand. We play samples on your discovery call so you hear what your customers will hear before you commit.
R.ai speaks naturally, handles interruptions, and converses fluidly, so it doesn't sound like a phone tree. We don't track how many callers work out that it's AI, so we won't put a number on it. If a caller specifically asks “are you a person?” R.ai answers honestly — and you choose during onboarding whether it introduces itself as an assistant up front.
R.ai transfers live to your back line for allergies, catering, payment disputes, or anything it can't answer. The customer never hangs up and calls back. Allergy and emergency transfers are hardcoded — always on, and you can't switch them off. On top of those you set the hours human transfers are available and add your own instant-transfer trigger phrases.
The card never reaches R.ai at all. When it's time to pay, the call is handed to Twilio's PCI-DSS Level 1 certified payment flow and the caller keys the card in on the phone — on a leg the agent never hears and that is never part of the recording. Our servers receive only a token, so there is no card number, CVV, or expiry to store, leak, or subpoena. Stripe runs the charge. Authorization holds for 10 minutes for clean cancels.
Toast, Square, and Clover integrations are built and get connected during onboarding — orders push straight to the kitchen. If your POS isn't one of those, orders land on your dashboard and email you instantly, so nothing slips. Tell us what you run on your discovery call and we'll walk through exactly how the handoff works for your setup.
Three to ten days. We handle everything: menu intake, business hours, POS connection, voice selection, and getting your existing number forwarding to R.ai. You keep your number with your current carrier — we don't take it over — and you don't configure anything. We build it with you on one screenshare or one in-person visit, with the founder on the call.
We email you 7, 3, and 1 days before your pilot ends. If you continue, billing begins at $1,750/month and R.ai answers on the first ring instead of after four. If you don't, you switch the forwarding off at your carrier and your calls ring your line again the same minute — we never held your number. No penalty, no clawback.
Every call your agent answers has a full transcript and recording. R.ai's confirmation step — reading back the entire order before charging — catches almost all mis-hears before the card runs. If one slips through: open the order, hit Refund, confirm the amount. Three clicks from the dashboard. The trial is the right time to find your edge cases.
Yes. Hit Pause in the dashboard and pick how long — 30 minutes, 1, 2, or 3 hours, or until you turn it back on. Two taps. While paused, calls ring straight through to your back line. R.ai resumes automatically when the timer expires, and texts your back line to tell you it's answering again.
Book a 20-min Google Meet with the founder to learn more, or talk through how it'd work for your specific menu, POS, and rush. Or skip the meeting and call our demo restaurant yourself — place a real order with R.ai and hear it take it. Fastest way to a real answer.