These Terms of Service (the “Terms”) govern the access to and use of the R.ai AI phone-agent service (the “Service”) by restaurants and their authorized personnel. By creating an account, signing an order form, porting a telephone number to us, or otherwise using the Service, you (“Customer”) accept these Terms and form a binding agreement with Reva.ai LLC, a New Jersey limited liability company doing business as “R.ai” (“R.ai,” “we,” or “us”).
1.1 By using the Service, Customer represents that (a) it is a business entity duly organized and in good standing in its jurisdiction of formation; (b) the individual accepting these Terms is at least eighteen (18) years of age and has authority to bind Customer; and (c) Customer is located in the United States. The Service is offered only to United States businesses in V1. International availability is not provided.
1.2 If Customer does not agree to these Terms, Customer must not access or use the Service.
1.3 R.ai may refuse service, terminate accounts, or cancel orders at its discretion where Customer fails to meet eligibility requirements or violates these Terms.
2.1 R.ai provides an artificial-intelligence telephone agent (the “Agent”) that answers inbound calls to Customer's restaurant, conducts conversations with callers, accepts food orders, collects payment, transmits orders to Customer's point-of-sale system, and produces transcripts, recordings, and analytics through a web dashboard (the “Dashboard”).
2.2 The Service operates by porting Customer's existing telephone number to R.ai's telephony infrastructure (Twilio) and routing inbound calls through R.ai's voice-AI provider (Vapi). Customer authorizes R.ai to initiate and complete the number-port process on its behalf and to act as the carrier of record for the ported number for the duration of the Agreement.
2.3 The Service is provided on a software-as-a-service basis. R.ai may modify, enhance, or discontinue features of the Service from time to time, provided that any material reduction in the core functionality described in this Section 2 will be announced at least thirty (30) days in advance.
3.1 Customer must register an account and provide accurate, complete, and current information, including business legal name, address, ownership contact, designated back-line telephone number, business hours, menu, allergen data, and tax rate.
3.2 Customer is responsible for maintaining the confidentiality of its account credentials and for all activities that occur under its account. Customer must notify R.ai immediately of any unauthorized access at ezra@joinrai.com.
3.3 Customer may grant Dashboard access to its managers, owners, and other personnel. Customer is responsible for the acts and omissions of all such users as if they were its own.
4.1 Pilot. New accounts may elect a fourteen (14) day pilot of the Service at fifty percent (50%) off the standard monthly fee, beginning on the first live-call date. The pilot is offered as an introductory accommodation and does not confer any rights beyond those of a paid customer for the pilot period.
4.2 Standard fee. Following the pilot, or upon initial paid activation, the Service is billed at one thousand seven hundred fifty United States dollars ($1,750 USD) per month per restaurant location. Optional add-ons are billed in addition to the base fee:
4.3 Auto-renewal. Monthly subscriptions auto-renew on each monthly anniversary of activation. Customer may cancel at any time as described in Section 11 below.
4.4 Payment methods.Subscription fees are billed monthly to the payment card on file through Stripe, R.ai's payment processor. By providing a payment card, Customer authorizes R.ai to charge that card for the base fee and any applicable add-ons on each monthly anniversary of activation. R.ai does not store full card numbers, CVV codes, or expiration dates; card data is held and processed by Stripe.
4.5 Late payment and suspension.Amounts not successfully charged within seven (7) calendar days of the scheduled charge date are past-due. R.ai will provide written notice (email is sufficient) before suspension. Once past-due, R.ai may suspend the Service, including pausing the Agent's answering of inbound calls. Suspension does not relieve Customer of the obligation to pay amounts owed. Service is restored within one (1) business day of cleared payment.
4.6 Taxes.Fees are exclusive of sales, use, value-added, telecommunications, and similar taxes. Customer is responsible for all taxes other than taxes on R.ai's net income.
4.7 No prorated refunds. Except as expressly stated in these Terms, fees paid are non-refundable. Cancellation takes effect at the end of the then-current monthly billing period.
5.1 Customer represents, warrants, and covenants that it will:
6.1 Customer will not, and will not permit any third party to:
6.2 R.ai may suspend or terminate the Service immediately upon any breach of this Section 6 and may report violations to law-enforcement or regulatory authorities as appropriate.
7.1 R.ai property.R.ai retains all right, title, and interest in and to the Service, including the Agent, the Dashboard, system prompts, model weights and configurations, software, user interfaces, documentation, trademarks, and all improvements and derivative works (collectively, the “R.ai Property”). Nothing in these Terms grants Customer any ownership interest in the R.ai Property. R.ai grants Customer a non-exclusive, non-transferable, non-sublicensable license to access and use the Service during the term of these Terms solely for Customer's internal business operations.
7.2 Customer data.As between the parties, Customer owns all data Customer provides to R.ai (the “Customer Data”), including menu, hours, allergen, configuration, and identifying business data, and all order and customer records generated through Customer's use of the Service (the “Order Data”). Customer grants R.ai a worldwide, royalty-free license to host, process, transmit, and display Customer Data and Order Data as necessary to provide the Service, to provide support, to maintain audit and security logs, and as further described in the R.ai Privacy Policy.
7.3 Aggregated and de-identified data. R.ai may create aggregated, statistical, or de-identified data derived from Customer Data and Order Data that does not identify Customer, its callers, or any individual. R.ai may use such aggregated and de-identified data for any lawful purpose, including improving the Service, model training and evaluation, benchmarking, and reporting.
7.4 Feedback. If Customer provides feedback, ideas, or suggestions to R.ai about the Service, Customer assigns to R.ai a perpetual, irrevocable, royalty-free, worldwide license to use such feedback without restriction or compensation.
8.1 The Service records every inbound call from the point of the Recording Disclosure forward, except that recording is automatically paused during the payment-collection portion of the call. The audio recordings of payment portions are not captured, are not stored, and cannot be retrieved.
8.2 Card data captured during the payment portion of a call is transmitted to R.ai's PCI-DSS-compliant payment processor (Stripe) for processing and tokenization and is not retained on R.ai's systems. R.ai does not store cardholder primary account numbers, CVV codes, expiration dates, or full magnetic-stripe data.
8.3 Payment authorizations are held for ten (10) minutes after the end of each call before capture. This allows for clean cancellations or restaurant declines (in the case of delivery requests) without an orphan charge. Cancellations or declines during the ten-minute window result in a voided authorization with no charge. After the ten-minute window, cancellations result in an automatic refund initiated to the payment method used.
8.4 SMS/text messaging program.When a diner places an order or makes a reservation with a restaurant that uses the Service and provides a mobile number, R.ai (on the restaurant's behalf) sends that diner transactional SMS confirmations of their order or reservation — for example, order items and total, pickup or delivery time, reservation date/time/party size, and order-status updates. These messages are strictly transactional and customer-care; the Service does not send marketing or promotional SMS to diners without separate, express opt-in.
8.5 Consent.A diner consents to receive these messages by placing an order or reservation by phone or WhatsApp and providing their mobile number for that purpose; the agent states that a confirmation text will be sent. Consent is limited to the transactional messages tied to the diner's own order and is not shared with third parties for their own marketing.
8.6 Frequency, opt-out, and rates. Message frequency is typically one to three messages per order. Message and data rates may apply. A recipient can reply STOP at any time to unsubscribe (the Service honors STOP immediately and sends a confirmation) or HELP for help. Opting out of transactional messages may mean the diner no longer receives order or reservation confirmations by text.
9.1 Service-level commitment. R.ai will use commercially reasonable efforts to maintain at least 99.5% monthly uptimeof the Agent's answering function, measured as the percentage of time the Agent is available to answer inbound calls during a calendar month, excluding (a) scheduled maintenance announced at least twenty-four (24) hours in advance; (b) downtime caused by Customer's acts or omissions or by Customer's third-party services (including POS systems Customer requires the Agent to call into); and (c) force majeure. If the Agent fails to meet 99.5% uptime in a calendar month, Customer's sole remedy is a service credit equal to ten percent (10%) of that month's base fee.
9.2 Disclaimer.EXCEPT FOR THE LIMITED WARRANTIES IN SECTION 9.1 AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” R.ai DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. R.ai DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THE AGENT WILL CORRECTLY UNDERSTAND EVERY UTTERANCE, OR THAT EVERY CALL WILL RESULT IN AN ORDER.
10.1 Excluded damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST GOODWILL, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
10.2 Aggregate cap.EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, WHETHER IN CONTRACT, TORT, OR ANY OTHER THEORY, SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO R.ai UNDER THESE TERMS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
10.3 Exceptions.The limitations in this Section 10 do not apply to (a) a party's indemnification obligations under Section 11; (b) Customer's payment obligations; (c) breaches of Section 6 (Acceptable Use) or Section 7 (Intellectual Property); or (d) liabilities that cannot be limited under applicable law.
11.1 By Customer.Customer shall defend, indemnify, and hold harmless R.ai and its officers, directors, employees, and agents from and against any and all third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Customer Data, including any allegation that menu, ingredient, or allergen information provided by Customer was inaccurate, incomplete, or misleading; (b) the orders fulfilled by Customer, including food-safety and product-liability claims; (c) Customer's violation of any law, regulation, or third-party right, including recording-consent and consumer-protection laws; and (d) Customer's breach of these Terms, including Sections 5 and 6.
11.2 By R.ai.R.ai shall defend, indemnify, and hold harmless Customer from and against any third-party claim that the Service, as provided by R.ai and used by Customer in accordance with these Terms, infringes a United States patent, copyright, or registered trademark of a third party. R.ai's obligation does not apply to claims arising from (a) Customer Data; (b) modifications to the Service made by anyone other than R.ai; (c) combinations of the Service with software, services, or equipment not provided by R.ai; or (d) Customer's use of the Service in violation of these Terms.
11.3 Procedure.The party seeking indemnification must (a) promptly notify the indemnifying party in writing of the claim; (b) give the indemnifying party sole control of the defense and settlement of the claim (except that the indemnifying party may not settle any claim in a manner that admits liability of the indemnified party or imposes any obligation on the indemnified party without that party's prior written consent); and (c) cooperate reasonably with the defense at the indemnifying party's expense.
12.1 Term.These Terms commence on the effective date of Customer's acceptance and continue until terminated as set forth below.
12.2 Termination by Customer.Customer may terminate these Terms at any time, with or without cause, by cancelling from the Dashboard's Billing page or by emailing ezra@joinrai.com. Cancellation takes effect at the end of the then-current monthly billing period. R.ai will not claw back fees paid for the current period; no prorated refunds are provided.
12.3 Termination by R.ai.R.ai may terminate these Terms (a) for Customer's material breach if Customer does not cure the breach within thirty (30) days of written notice; (b) immediately for breach of Section 6 (Acceptable Use) or for any conduct that creates legal risk for R.ai; or (c) for convenience upon thirty (30) days' prior written notice.
12.4 Number portability on termination.Upon termination by either party, R.ai will, upon Customer's written instruction, port Customer's telephone number back to a carrier of Customer's choice. R.ai will initiate the port-out request on the same business daythe instruction is received. The actual completion of the port-out is governed by the receiving carrier's timeline and is outside R.ai's control.
12.5 Effect of termination.Upon termination, Customer's right to use the Service ends, all unpaid fees become immediately due, and R.ai will, upon Customer's written request made within sixty (60) days of termination, provide a commercially reasonable export of Customer Data and Order Data in a standard format. Following the export window, R.ai will delete Customer Data within ninety (90) days, subject to the retention exceptions described in the R.ai Privacy Policy.
12.6 Survival. Sections 4 (with respect to amounts accrued), 7 (Intellectual Property), 9.2 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), 13 (Governing Law and Dispute Resolution), and 14 (General) survive termination.
13.1 Governing law. These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
13.2 Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be finally resolved by confidential binding arbitration administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures. The seat of the arbitration shall be Bergen County, New Jersey. The arbitration shall be conducted before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.
13.3 Class-action waiver.Each party waives any right to participate in a class, collective, or representative action against the other. Disputes must be brought in the parties' individual capacities, not as a plaintiff or class member in any purported class or representative proceeding.
13.4 Injunctive relief. Notwithstanding Section 13.2, either party may seek temporary or preliminary injunctive relief in any court of competent jurisdiction in New Jersey to protect its intellectual property or confidential information.
14.1 Changes to these Terms.R.ai may update these Terms from time to time. R.ai will provide notice of any material change by (a) emailing the account owner's registered email address and (b) posting a revised version at joinrai.com/terms with an updated effective date. Material changes take effect thirty (30) days after notice. Continued use of the Service after the effective date of a material change constitutes acceptance of the revised Terms. Non-material updates (clarifications, formatting, corrections) take effect on posting.
14.2 Entire agreement. These Terms, together with any order form executed by the parties and any documents expressly incorporated by reference (including the Privacy Policy), constitute the entire agreement of the parties with respect to the Service and supersede all prior agreements.
14.3 No assignment.Customer may not assign or transfer these Terms without R.ai's prior written consent. R.ai may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of substantially all of its assets.
14.4 Notices. Notices to R.ai must be sent to ezra@joinrai.com and eitan@joinrai.com, or by mail to Reva.ai LLC, 459 Warwick Avenue, Teaneck, New Jersey 07666. Notices to Customer will be sent to the email address on file for the account.
14.5 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
14.6 No waiver.A party's failure to enforce any right under these Terms is not a waiver of that right.
14.7 Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
14.8 Force majeure.Neither party is liable for any failure or delay in performance (other than Customer's payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, internet or telecommunications outages, and outages of third-party providers identified in the R.ai Subprocessors list.
Questions, notices, and legal correspondence should be sent to ezra@joinrai.com or eitan@joinrai.com, or by mail to Reva.ai LLC, 459 Warwick Avenue, Teaneck, New Jersey 07666.
© 2026 Reva.ai LLC, a New Jersey limited liability company doing business as R.ai. These Terms are governed by the laws of the State of New Jersey, United States.