Legal · Terms of Service

Terms of Service

These Terms of Service (the “Terms”) govern the access to and use of the R.ai AI phone-agent service (the “Service”) by restaurants and their authorized personnel. By creating an account, signing an order form, porting a telephone number to us, or otherwise using the Service, you (“Customer”) accept these Terms and form a binding agreement with REVAAI LLC, a New Jersey limited liability company doing business as “R.ai” (“R.ai,” “we,” or “us”).

Effective date: August 12, 2026. Governing entity: REVAAI LLC, a New Jersey limited liability company doing business as “R.ai,” with its principal place of business at 459 Warwick Avenue, Teaneck, New Jersey 07666.

1. Acceptance and eligibility

1.1 By using the Service, Customer represents that (a) it is a business entity duly organized and in good standing in its jurisdiction of formation; (b) the individual accepting these Terms is at least eighteen (18) years of age and has authority to bind Customer; and (c) Customer is located in the United States. The Service is offered only to United States businesses in V1. International availability is not provided.

1.2 If Customer does not agree to these Terms, Customer must not access or use the Service.

1.3 R.ai may refuse service, terminate accounts, or cancel orders at its discretion where Customer fails to meet eligibility requirements or violates these Terms.

2. Description of the Service

2.1 R.ai provides an artificial-intelligence telephone agent (the “Agent”) that answers inbound calls to Customer's restaurant, conducts conversations with callers, accepts food orders, collects payment, delivers each order to the Dashboard (and, where Customer has connected a supported point-of-sale system and that integration has been enabled for Customer's account, transmits the order to that system), and produces transcripts, recordings, and analytics through a web dashboard (the “Dashboard”). Point-of-sale delivery is an optional integration, not a guaranteed feature of the base Service; the Dashboard is the system of record for every order.

2.2 How calls reach the Service.R.ai provisions a telephone number on its own telephony infrastructure (Twilio) and assigns it to Customer for the duration of the Agreement (the “R.ai Number”). Customer keeps its existing published telephone number with its own carrier and configures call forwarding from that number to the R.ai Number; calls arriving on the R.ai Number are routed through R.ai's voice-AI provider (Vapi). The standard Service does not involve porting Customer's telephone number to R.ai, and R.ai does not act as Customer's carrier of record. Customer remains the subscriber of record for its own number at all times and is responsible for maintaining that account and the forwarding configuration. If Customer wishes R.ai to port an existing number, that is a separate arrangement that applies only where R.ai has agreed to it in a signed writing; port timelines are set by the carriers involved and are outside R.ai's control.

2.3 The Service is provided on a software-as-a-service basis. R.ai may modify, enhance, or discontinue features of the Service from time to time, provided that any material reduction in the core functionality described in this Section 2 will be announced at least thirty (30) days in advance.

3. Accounts and access

3.1 Customer must register an account and provide accurate, complete, and current information, including business legal name, address, ownership contact, designated back-line telephone number, business hours, menu, allergen data, and tax rate.

3.2 Customer is responsible for maintaining the confidentiality of its account credentials and for all activities that occur under its account. Customer must notify R.ai immediately of any unauthorized access at ezra@joinrai.com.

3.3 Customer may grant Dashboard access to its managers, owners, and other personnel. Customer is responsible for the acts and omissions of all such users as if they were its own.

4. Pricing, billing, and payment

4.1 Pilot. New accounts begin with a fourteen (14) day pilot of the Service at a one-time fee of four hundred thirty-eight United States dollars ($438 USD), charged at sign-up before the account is activated. The pilot fee is non-refundable and is not credited against the first monthly subscription charge. The pilot is offered as an introductory accommodation and does not confer any rights beyond those of a paid customer for the pilot period.

4.1.1 The one case where the pilot fee is refunded. The pilot fee is charged at sign-up, before R.ai has reviewed the application. If R.ai declines the application, the pilot fee is refunded in full, automatically, to the original payment method — Customer does not need to request it. Refunds typically appear within 5–7 business days.

4.1.2 Customer-initiated cancellation is not a refund event. If Customer is accepted and subsequently changes its mind — before, during, or after the pilot period, and whether or not the Service has answered any calls — the pilot fee is not refunded. The distinction is deliberate and is the whole of the rule: R.ai refunds the fee when R.ai ends the relationship at the application stage, and does not refund it when Customer ends it.

4.2 Standard fee. Following the pilot, or upon initial paid activation, the Service is billed at one thousand seven hundred fifty United States dollars ($1,750 USD) per month per restaurant location. Optional add-ons are billed in addition to the base fee:

WhatsApp ordering add-on — $100 USD per month per location.
Additional language packs (Spanish, Hebrew, Yiddish, or others as offered) — $25 USD per language per month per location.
Custom POS integrations or bespoke development — quoted separately on a statement of work.

4.2.1 WhatsApp-only plan.In place of the standard fee in Section 4.2, Customer may elect a WhatsApp-only plan at seven hundred fifty United States dollars ($750 USD) per month per restaurant location. This is an alternative base plan, not an add-on: it is billed instead of — never in addition to — the $1,750 standard fee. It includes the WhatsApp ordering agent, order confirmations and receipts, and review requests, and does not include the telephone Agent; no phone number is provisioned and inbound calls are not answered. Because WhatsApp is the plan itself, the $100 WhatsApp ordering add-on listed above is not charged on this plan. Additional language packs ($25 USD per language per month) and the Toast integration credit described in Section 4.2.2 apply to this plan on the same terms as the standard plan. Broadcast and promotional messaging is not included in the plan fee and is quoted separately.

4.2.2 Toast integration credit.A Customer whose point-of-sale is Toast receives a recurring credit of twenty-five United States dollars ($25 USD) per month per location, applied to the subscription to offset Toast's own integration API fee. The credit applies on either base plan and does not apply to other point-of-sale systems.

4.3 Auto-renewal. Monthly subscriptions auto-renew on each monthly anniversary of activation. Customer may cancel at any time as described in Section 11 below.

4.4 Payment methods.Subscription fees are billed monthly to the payment card on file through Stripe, R.ai's payment processor. By providing a payment card, Customer authorizes R.ai to charge that card for the base fee and any applicable add-ons on each monthly anniversary of activation. R.ai does not store full card numbers, CVV codes, or expiration dates; card data is held and processed by Stripe.

4.5 Late payment and suspension.Amounts not successfully charged within seven (7) calendar days of the scheduled charge date are past-due. R.ai will provide written notice (email is sufficient) before suspension. Once past-due, R.ai may suspend the Service, including pausing the Agent's answering of inbound calls. Suspension does not relieve Customer of the obligation to pay amounts owed. Service is restored within one (1) business day of cleared payment.

4.6 Taxes.Fees are exclusive of sales, use, value-added, telecommunications, and similar taxes. Customer is responsible for all taxes other than taxes on R.ai's net income.

4.7 No prorated refunds. Except as expressly stated in these Terms — the sole such exception being the declined-application refund in §4.1.1 — fees paid are non-refundable. Cancellation takes effect at the end of the then-current monthly billing period.

4.8 Platform fee on card payments taken by the Agent.When a diner pays by card in connection with an order taken by the Service — whether by entering the card on the telephone keypad, through a secure payment link sent by text message, or on a card saved from a prior order — the payment is processed on Customer's own connected Stripe account. Customer is the merchant of record for that transaction and the funds settle to Customer. R.ai retains a flat platform fee of ten United States cents ($0.10 USD) per card payment, deducted from that payment. This platform fee is separate from, and in addition to, Stripe's own payment-processing fees, which Stripe charges to Customer's account under Customer's agreement with Stripe. If a diner's payment is refunded in full, R.ai returns the $0.10 platform fee on that payment together with the refund; if the payment is refunded in part, a proportional share of the platform fee is returned.

5. Customer obligations

5.1 Customer represents, warrants, and covenants that it will:

Recording compliance.Maintain compliance with the call-recording consent and disclosure requirements of every jurisdiction in which it operates. Customer acknowledges that (a) calls handled by the Service are recorded as described in Section 8.1, and (b) the Service does not play a spoken call-recording or AI disclosure at the start of calls and does not expose a Customer-facing setting to enable one. Determining whether a spoken disclosure or other consent mechanism is required for Customer's line — including in all-party-consent jurisdictions such as California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, and Washington — is Customer's responsibility, to be made with Customer's own legal counsel before directing calls to the Service. Customer will notify R.ai in writing if Customer determines that a spoken disclosure is required for its line.
Accurate menu and allergen data. Provide and continuously maintain accurate menu items, prices, ingredients, allergen designations, modifiers, out-of-stock states, and hours-of-operation data. R.ai is not responsible for inaccuracies in the data Customer provides or fails to update.
Back-line. Provide and continuously maintain a working back-line telephone number for human handoffs (e.g., allergy escalation, payment failure, human requests) and notify R.ai of any change to that number prior to the change taking effect.
POS integration. Maintain valid credentials for any point-of-sale integration Customer authorizes R.ai to use on its behalf and immediately notify R.ai of any credential revocation or change.
Lawful use. Use the Service only for lawful purposes and in compliance with all applicable laws and regulations, including the Telephone Consumer Protection Act, state wiretap and recording statutes, the Americans with Disabilities Act, state and local food-safety regulations, and applicable consumer-protection laws.

6. Acceptable use

6.1 Customer will not, and will not permit any third party to:

Use the Service to record any call in violation of applicable consent or disclosure law;
Use the Service to make unsolicited outbound calls or text messages — the Service is inbound-only;
Use the Service to process orders for illegal goods, controlled substances, or any product that violates law in the jurisdiction of delivery or pickup;
Discriminate against callers on protected-class bases through instructions, configurations, or system prompts provided to the Agent;
Reverse-engineer, decompile, scrape, or attempt to derive the source code or training data of the Service except to the extent expressly permitted by applicable law;
Resell, sublicense, rebrand, or white-label the Service without R.ai's prior written consent;
Attempt to interfere with the Service, including by sending malware, conducting denial-of-service attacks, or probing for vulnerabilities outside an authorized coordinated-disclosure process;
Use the Service to violate the privacy or intellectual-property rights of third parties.

6.2 R.ai may suspend or terminate the Service immediately upon any breach of this Section 6 and may report violations to law-enforcement or regulatory authorities as appropriate.

7. Intellectual property

7.1 R.ai property.R.ai retains all right, title, and interest in and to the Service, including the Agent, the Dashboard, system prompts, model weights and configurations, software, user interfaces, documentation, trademarks, and all improvements and derivative works (collectively, the “R.ai Property”). Nothing in these Terms grants Customer any ownership interest in the R.ai Property. R.ai grants Customer a non-exclusive, non-transferable, non-sublicensable license to access and use the Service during the term of these Terms solely for Customer's internal business operations.

7.2 Customer data.As between the parties, Customer owns all data Customer provides to R.ai (the “Customer Data”), including menu, hours, allergen, configuration, and identifying business data, and all order and customer records generated through Customer's use of the Service (the “Order Data”). Customer grants R.ai a worldwide, royalty-free license to host, process, transmit, and display Customer Data and Order Data as necessary to provide the Service, to provide support, to maintain audit and security logs, and as further described in the R.ai Privacy Policy.

7.3 Aggregated and de-identified data. R.ai may create aggregated, statistical, or de-identified data derived from Customer Data and Order Data that does not identify Customer, its callers, or any individual. R.ai may use such aggregated and de-identified data for any lawful purpose, including improving the Service, model training and evaluation, benchmarking, and reporting.

7.4 Feedback. If Customer provides feedback, ideas, or suggestions to R.ai about the Service, Customer assigns to R.ai a perpetual, irrevocable, royalty-free, worldwide license to use such feedback without restriction or compensation.

8. Call recording, SMS messaging, payment authorization, and PCI

8.1 Recording.The Service records every inbound call. The Service does not play a spoken call-recording or AI disclosure at the start of calls, and the Dashboard does not expose a setting for Customer to enable one. Whether a spoken disclosure or other consent mechanism is required for Customer's line is Customer's determination under Section 5.1. Card details are never spoken to the Agent: when a caller pays by card on the call, the call is handed to a PCI-scoped payment flow operated by R.ai's telephony provider (Twilio), where the caller enters their card on the telephone keypad; alternatively the caller may be sent a secure hosted payment link by text message.

8.2 Card data is tokenized by R.ai's PCI-DSS-compliant providers (Twilio and Stripe) before it reaches R.ai and is not retained on R.ai's systems. R.ai does not store, process, or transmit cardholder primary account numbers, CVV codes, expiration dates, or full magnetic-stripe data.

8.3 Payment authorizations are held for ten (10) minutes after the end of each call before capture. This allows for clean cancellations or restaurant declines (in the case of delivery requests) without an orphan charge. Cancellations or declines during the ten-minute window result in a voided authorization with no charge. After the ten-minute window, cancellations result in an automatic refund initiated to the payment method used.

8.4 SMS/text messaging program.When a diner places an order or makes a reservation with a restaurant that uses the Service and provides a mobile number, R.ai (on the restaurant's behalf) sends that diner transactional SMS confirmations of their order or reservation — for example, order items and total, pickup or delivery time, reservation date/time/party size, and order-status updates. These messages are strictly transactional and customer-care; the Service does not send marketing or promotional SMS to diners without separate, express opt-in.

8.5 Consent.A diner consents to receive these messages by placing an order or reservation by phone or WhatsApp and providing their mobile number for that purpose; the agent states that a confirmation text will be sent. Consent is limited to the transactional messages tied to the diner's own order and is not shared with third parties for their own marketing.

8.6 Frequency, opt-out, and rates. Message frequency is typically one to three messages per order. Message and data rates may apply. A recipient can reply STOP at any time to unsubscribe (the Service honors STOP immediately and sends a confirmation) or HELP for help. Opting out of transactional messages may mean the diner no longer receives order or reservation confirmations by text.

9. Warranties; disclaimers

9.1 Service-level commitment. R.ai will use commercially reasonable efforts to maintain at least 99.5% monthly uptimeof the Agent's answering function, measured as the percentage of time the Agent is available to answer inbound calls during a calendar month, excluding (a) scheduled maintenance announced at least twenty-four (24) hours in advance; (b) downtime caused by Customer's acts or omissions or by Customer's third-party services (including POS systems Customer requires the Agent to call into); and (c) force majeure. If the Agent fails to meet 99.5% uptime in a calendar month, Customer's sole remedy is a service credit equal to ten percent (10%) of that month's base fee.

9.2 Disclaimer.EXCEPT FOR THE LIMITED WARRANTIES IN SECTION 9.1 AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” R.ai DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. R.ai DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THE AGENT WILL CORRECTLY UNDERSTAND EVERY UTTERANCE, OR THAT EVERY CALL WILL RESULT IN AN ORDER.

10. Limitation of liability

10.1 Excluded damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST GOODWILL, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 Aggregate cap.EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, WHETHER IN CONTRACT, TORT, OR ANY OTHER THEORY, SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO R.ai UNDER THESE TERMS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10.3 Exceptions.The limitations in this Section 10 do not apply to (a) a party's indemnification obligations under Section 11; (b) Customer's payment obligations; (c) breaches of Section 6 (Acceptable Use) or Section 7 (Intellectual Property); or (d) liabilities that cannot be limited under applicable law.

11. Indemnification

11.1 By Customer.Customer shall defend, indemnify, and hold harmless R.ai and its officers, directors, employees, and agents from and against any and all third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Customer Data, including any allegation that menu, ingredient, or allergen information provided by Customer was inaccurate, incomplete, or misleading; (b) the orders fulfilled by Customer, including food-safety and product-liability claims; (c) Customer's violation of any law, regulation, or third-party right, including recording-consent and consumer-protection laws; and (d) Customer's breach of these Terms, including Sections 5 and 6.

11.2 By R.ai.R.ai shall defend, indemnify, and hold harmless Customer from and against any third-party claim that the Service, as provided by R.ai and used by Customer in accordance with these Terms, infringes a United States patent, copyright, or registered trademark of a third party. R.ai's obligation does not apply to claims arising from (a) Customer Data; (b) modifications to the Service made by anyone other than R.ai; (c) combinations of the Service with software, services, or equipment not provided by R.ai; or (d) Customer's use of the Service in violation of these Terms.

11.3 Procedure.The party seeking indemnification must (a) promptly notify the indemnifying party in writing of the claim; (b) give the indemnifying party sole control of the defense and settlement of the claim (except that the indemnifying party may not settle any claim in a manner that admits liability of the indemnified party or imposes any obligation on the indemnified party without that party's prior written consent); and (c) cooperate reasonably with the defense at the indemnifying party's expense.

12. Term and termination

12.1 Term.These Terms commence on the effective date of Customer's acceptance and continue until terminated as set forth below.

12.2 Termination by Customer.Customer may terminate these Terms at any time, with or without cause, by cancelling from the Dashboard's Billing page or by emailing ezra@joinrai.com. Cancellation takes effect at the end of the then-current monthly billing period. R.ai will not claw back fees paid for the current period; no prorated refunds are provided.

12.3 Termination by R.ai.R.ai may terminate these Terms (a) for Customer's material breach if Customer does not cure the breach within thirty (30) days of written notice; (b) immediately for breach of Section 6 (Acceptable Use) or for any conduct that creates legal risk for R.ai; or (c) for convenience upon thirty (30) days' prior written notice.

12.4 Telephone numbers on termination.Because the Service is delivered by forwarding rather than by porting (Section 2.2), Customer's own telephone number is never held by R.ai and nothing needs to be returned: on termination Customer removes the call-forwarding rule at its own carrier and calls ring its line directly again. R.ai will disable the R.ai Number and stop answering on it. Where R.ai has separately agreed in a signed writing to hold a number on Customer's behalf, R.ai will, upon Customer's written instruction, submit a port-out request to the carrier of Customer's choice within five (5) business daysof receiving both the instruction and the information the losing carrier requires, and will not unreasonably delay or obstruct the port. Completion of any port-out is governed by the receiving carrier's timeline and is outside R.ai's control.

12.5 Effect of termination.Upon termination, Customer's right to use the Service ends, all unpaid fees become immediately due, and R.ai will, upon Customer's written request made within sixty (60) days of termination, provide a commercially reasonable export of Customer Data and Order Data in a standard format. Following the export window, R.ai will delete Customer Data within ninety (90) days, subject to the retention exceptions described in the R.ai Privacy Policy.

12.6 Survival. Sections 4 (with respect to amounts accrued), 7 (Intellectual Property), 9.2 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), 13 (Governing Law and Dispute Resolution), and 14 (General) survive termination.

13. Governing law and dispute resolution

13.1 Governing law. These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

13.2 Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be finally resolved by confidential binding arbitration administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures. The seat of the arbitration shall be Bergen County, New Jersey. The arbitration shall be conducted before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

13.3 Class-action waiver.Each party waives any right to participate in a class, collective, or representative action against the other. Disputes must be brought in the parties' individual capacities, not as a plaintiff or class member in any purported class or representative proceeding.

13.4 Injunctive relief. Notwithstanding Section 13.2, either party may seek temporary or preliminary injunctive relief in any court of competent jurisdiction in New Jersey to protect its intellectual property or confidential information.

14. General

14.1 Changes to these Terms.R.ai may update these Terms from time to time. R.ai will provide notice of any material change by (a) emailing the account owner's registered email address and (b) posting a revised version at joinrai.com/terms with an updated effective date. Material changes take effect thirty (30) days after notice. Continued use of the Service after the effective date of a material change constitutes acceptance of the revised Terms. Non-material updates (clarifications, formatting, corrections) take effect on posting.

14.2 Entire agreement. These Terms, together with any order form executed by the parties and any documents expressly incorporated by reference (including the Privacy Policy), constitute the entire agreement of the parties with respect to the Service and supersede all prior agreements.

14.3 No assignment.Customer may not assign or transfer these Terms without R.ai's prior written consent. R.ai may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of substantially all of its assets.

14.4 Notices. Notices to R.ai must be sent to ezra@joinrai.com and eitan@joinrai.com, or by mail to REVAAI LLC, 459 Warwick Avenue, Teaneck, New Jersey 07666. Notices to Customer will be sent to the email address on file for the account.

14.5 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

14.6 No waiver.A party's failure to enforce any right under these Terms is not a waiver of that right.

14.7 Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

14.8 Force majeure.Neither party is liable for any failure or delay in performance (other than Customer's payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, internet or telecommunications outages, and outages of third-party providers identified in the R.ai Subprocessors list.

15. Contact

Questions, notices, and legal correspondence should be sent to ezra@joinrai.com or eitan@joinrai.com, or by mail to REVAAI LLC, 459 Warwick Avenue, Teaneck, New Jersey 07666.