Terms of Service

These terms govern your use of R.ai's AI phone-agent service for restaurants. By signing up, you agree to them.

1. The service

Rai provides an AI-powered phone agent (“Rai”) that answers inbound calls to your restaurant, takes orders, processes payments through your designated payment processor, and forwards complex calls to a back-line you designate. The service includes a web dashboard for monitoring calls, orders, customers, and analytics.

2. Account & eligibility

• You must be at least 18 years old and authorized to enter contracts on behalf of your business.
• You agree to provide accurate restaurant information, menu data, business hours, and contact details. The accuracy of these inputs directly affects call quality.
• You are responsible for all activity under your Rai account, including any team members you grant access to.

3. Free trial

• New accounts receive a 30-day free trial from the date of first live call. During the trial, Rai answers only after four rings — giving your staff first opportunity to pick up.
• No payment information is required to start the trial.
• Rai's team will reach out near the end of the trial to confirm whether you wish to continue. If you don't respond within five business days after the trial period ends, your account will be cancelled and any forwarded phone number will be released back.

4. Paid plans & billing

• The R.ai plan is $1,750 USD per month, billed monthly via credit card through Stripe. The plan includes up to 2,000 calls per 30-day window. Calls past that cap are billed at $0.40 each — R.ai's wholesale voice cost, with no markup, so R.ai does not profit on excess volume.
• Language add-ons (Spanish, French, Hebrew, Yiddish) are $50 USD per month per language.
• You can cancel at any time from the dashboard's Billing page. Cancellation takes effect at the end of the current billing period — no prorated refunds for partial months.
• Past-due accounts may have service suspended after written notice.

5. Call recording & consent

• Rai announces that calls are being recorded for analytics at the start of every call, before any conversation. This disclosure is non-configurable and required for two-party-consent states.
• Recording is automatically paused while payment information is being collected. Card data is never stored in audio.
• You confirm that you have the right under applicable law to record inbound calls to your restaurant.

6. Payment processing

Card payments are processed through Stripe under Stripe's terms. Rai never stores card numbers, CVV, or expiration dates. Authorizations are held for up to 10 minutes after each call to allow clean cancellations without orphan charges. Refunds for cancelled or disputed orders are initiated to the customer's card and typically appear within 5–7 business days.

7. Your data

You retain ownership of all data you provide (menu, hours, customer phone numbers, etc.) and of all data generated by calls to your restaurant (call recordings, transcripts, order history). Rai holds this data in trust to provide the service. You can export your data or request deletion at any time by emailing hello@r-ai.com.

8. Service availability

Rai targets 99.9% uptime but does not guarantee uninterrupted service. In the event of an extended outage affecting your ability to receive calls, contact us directly — we'll work with you on a credit or escalation path.

9. Acceptable use

You will not use Rai to:

• Process orders for illegal goods or substances.
• Make unsolicited outbound calls or texts (Rai is inbound-only).
• Reverse-engineer, scrape, or resell the service.
• Discriminate against customers on protected-class bases via Rai's instruction inputs.

Violations may result in immediate termination.

10. Disclaimers & limitation of liability

Rai is provided “as is.” We make no warranty that Rai will be error-free or that every call will be handled to your satisfaction. To the maximum extent permitted by law, Rai's total liability for any claim arising from the service is limited to the amount you paid us in the twelve months before the claim.

11. Termination

Either party may terminate this agreement at any time. On termination, your phone number is released or ported back per your instruction, your data is exported on request and then deleted within 60 days, and any unpaid invoices remain due.

12. Changes to these terms

We may update these terms periodically. Material changes will be communicated by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

13. Contact

Email hello@r-ai.com with any questions.

R.ai, Inc. — operating as R.ai. Subject to United States law. By signing up you agree to the terms above.