Question 1

What does R.ai sound like?

Accepted Answer

Studio-grade voice. The default R.ai voice is warm and conversational. You can swap to a different voice — male, female, accent, or regional — or commission a custom voice for your brand. We play samples on your discovery call.

Question 2

Will my customers know it's AI?

Accepted Answer

Every call opens with a recording disclosure (a legal requirement). Most callers don't notice it's AI; the ones who do typically thank R.ai by name on the next call.

Question 3

What if R.ai can't handle a call?

Accepted Answer

R.ai transfers to your designated back line. The default triggers: any allergy mention, a request to speak to a human, or three failed clarification attempts.

Question 4

What about credit card security?

Accepted Answer

Customer card payments process through Stripe Checkout — R.ai never stores card numbers, CVV, or expiration dates. Restaurant subscriptions are billed monthly through Stripe.

Question 5

Does it work with my POS?

Accepted Answer

Square, Toast, and Clover integrations are live. If your POS isn't on the list, we build custom adapters — we have done niche systems in days, not weeks.

Question 6

How long does setup take?

Accepted Answer

Three to ten business days. Day one: your existing number forwards to R.ai. After we port the number (1–2 weeks), R.ai answers directly.

Question 7

What happens after the 14-day trial?

Accepted Answer

$1,750/month and R.ai answers on the first ring instead of after four. If you walk away, we port your number back the same day. No long-term contract.

Question 8

What if R.ai mis-hears an order?

Accepted Answer

R.ai reads back every order before charging. If the caller corrects, R.ai re-confirms. Mishears under 1% in our testing; full transcripts and recordings live in the dashboard so you can audit and dispute.

Question 9

Can I pause R.ai if my kitchen is slammed?

Accepted Answer

Yes — one toggle in the dashboard. Callers get a polite "we're slammed, please call back in 15 minutes" with a callback offer.

Vendor	What it does	Data processed	Region	Privacy / DPA
Vapi (Vapi Labs, Inc.)	Voice AI orchestration — real-time speech-to-text, LLM, text-to-speech	Call audio (excluding payment portion), transcripts, prompt and response data, caller phone number	United States	Privacy · DPA
Twilio Inc.	Inbound and outbound telephony and SMS — carrier of record for the ported number, sender of order-confirmation messages	Caller phone number, call metadata (start, end, duration), SMS recipient numbers, SMS body	United States	Privacy · DPA
Stripe, Inc.	Payment processor for customer card payments and for restaurant subscription billing. We never store card numbers, CVV, or expiration dates — Stripe tokenizes	Caller-provided card payment tokens, restaurant billing card tokens, transaction metadata	United States	Privacy · DPA
Resend (Resend, Inc.)	Transactional email — account confirmations, password resets, billing notices, system alerts	Customer email address, email content	United States	Privacy · DPA
Clerk (Clerk, Inc.)	Authentication and user-session management for the Dashboard	Email address, hashed password, session metadata, sign-in events	United States	Privacy · DPA
Neon (Neon, Inc.)	Managed Postgres database hosting — primary data store for all account, menu, call, and order records	All Customer Data, Order Data, and Caller records, stored encrypted at rest	United States	Privacy · DPA
Vercel Inc.	Application hosting, edge networking, and Vercel Blob storage for call audio recordings	Server logs (IP, user agent), call audio recordings (365-day retention), uploaded assets	United States	Privacy · DPA
Anthropic (Anthropic, PBC)	Large-language-model inference for the telephone Agent and the Ask R.ai dashboard assistant	Prompt and response data — call transcripts, system prompts, and assistant queries. Anthropic does not use this data to train its models.	United States	Privacy · DPA
Sentry (Functional Software, Inc.)	Application error monitoring — stack traces and limited request metadata for the marketing site and dashboard	Stack traces, error context, redacted request metadata	United States	Privacy · DPA
PostHog (PostHog, Inc.)	Product analytics — page views, button clicks, and funnel events for joinrai.com and the dashboard	Page-view events, click events, anonymized session metadata; account identifier for authenticated users	United States	Privacy · DPA

Subprocessors

Subprocessor list

How we vet subprocessors

Customer DPA