R.ai system status
Some services degraded
One or more services are not fully operational. See cards below.
Voice Agent
Operational
- Last incident
- 25m ago
- 90-day uptime
- 32.54%
Telephony (Twilio)
Degraded
- Last incident
- 0m ago
- 90-day uptime
- 0.08%
Web App & Integrations
Degraded
- Last incident
- 15m ago
- 90-day uptime
- Insufficient data
Recent incidents
Telephony degraded degraded
Elevated latency in call and message delivery.
Oct 5, 2026, 12:15 PM UTC
POS sync degraded degraded
Order delivery to the point-of-sale was slower than normal. Call answering was unaffected.
Oct 5, 2026, 12:00 PM UTC
Telephony degraded degraded
Elevated latency in call and message delivery.
Oct 5, 2026, 12:00 PM UTC
Call answering degraded resolved
Some callers could not reach the AI assistant and were routed to the restaurant’s regular phone line.
Oct 5, 2026, 11:50 AM UTC
Voice service degraded resolved
Calls routed to each restaurant’s back line while the voice provider was unreachable.
Oct 5, 2026, 11:48 AM UTC
Telephony degraded degraded
Elevated latency in call and message delivery.
Oct 5, 2026, 11:45 AM UTC
Telephony degraded degraded
Elevated latency in call and message delivery.
Oct 5, 2026, 11:30 AM UTC
Telephony degraded degraded
Elevated latency in call and message delivery.
Oct 5, 2026, 11:15 AM UTC
POS sync degraded degraded
Order delivery to the point-of-sale was slower than normal. Call answering was unaffected.
Oct 5, 2026, 11:00 AM UTC
Telephony degraded degraded
Elevated latency in call and message delivery.
Oct 5, 2026, 11:00 AM UTC
Telephony degraded degraded
Elevated latency in call and message delivery.
Oct 5, 2026, 10:45 AM UTC
Telephony degraded degraded
Elevated latency in call and message delivery.
Oct 5, 2026, 10:30 AM UTC
Telephony degraded degraded
Elevated latency in call and message delivery.
Oct 5, 2026, 10:15 AM UTC
POS sync degraded degraded
Order delivery to the point-of-sale was slower than normal. Call answering was unaffected.
Oct 5, 2026, 10:00 AM UTC
Telephony degraded degraded
Elevated latency in call and message delivery.
Oct 5, 2026, 10:00 AM UTC
Call answering degraded resolved
Some callers could not reach the AI assistant and were routed to the restaurant’s regular phone line.
Oct 5, 2026, 9:52 AM UTC
Voice service degraded resolved
Calls routed to each restaurant’s back line while the voice provider was unreachable.
Oct 5, 2026, 9:50 AM UTC
Telephony degraded degraded
Elevated latency in call and message delivery.
Oct 5, 2026, 9:45 AM UTC
Telephony degraded degraded
Elevated latency in call and message delivery.
Oct 5, 2026, 9:30 AM UTC
Telephony degraded degraded
Elevated latency in call and message delivery.
Oct 5, 2026, 9:15 AM UTC
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Last checked: Oct 5, 2026, 12:15 PM UTC. This page auto-refreshes every 60 seconds.